IMPLEMENTING IT SERVICE MANAGEMENT
Organisations have differering reasons for wanting to implement or improve their IT Service Management offering, however some typical reasons include- The need to better manage system outages and availability
- The need to reduce infrastructure costs whilst maintaining a quality delivery of service
- The need to effectively manage increasingly complex IT infrastructures
- The need to reduce costs by removing activities that add no value
Xicon’s approach to implementing and inproving IT Service Management
There are three delivery phases, each of which builds on the phase preceding.
Comprehensive gap analysis between current level of ITSM capability and desired ITIL compliance. This will provide you with a detailed study of your IT organisations IT Service Management capability.
Development of a plan for implementation of change to achieve required level of compliance. Roadmap typically includes “quick wins” to enable an early return on investment.
Xicon can ensure a successful implementation of the Service Management approach by managing the change programme using consultants who have extensive experience in both the ITIL framework and formal project management techniques.
The implementation of any initial change
can be seen as a starting point for continuous improvement and Xicon’s
consultants can advise on the best way to ensure an ongoing continuous improvement
culture.
To discuss development of a best practice framework with one of our ITIL consultants please contact us here
