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IMPLEMENTING IT SERVICE MANAGEMENT

Organisations have  differering reasons for wanting to implement  or improve  their  IT Service Management offering, however some typical reasons include
  • The need to better manage system outages and availability
  • The need to reduce infrastructure costs whilst maintaining a quality delivery of service
  • The need to effectively manage increasingly complex IT infrastructures
  • The need to reduce costs by removing activities that add no value
If any of these issues sound familiar or if you think that a Service Management approach can benefit your organisation then Xicon can help by  providing a proven method for adoption of the Information Technology Infrastructure Library (ITIL) framework.

Xicon’s approach to implementing and inproving IT Service Management

There are three delivery phases, each of which builds on the phase preceding.

 Phase 1 – Capability Study

Comprehensive gap analysis between current level of ITSM capability and desired ITIL compliance. This will provide you with a detailed study of your IT organisations IT Service Management capability.

 Phase 2 – Roadmap

Development of a plan for implementation of change to achieve required level of compliance. Roadmap typically includes “quick wins” to enable an early return on investment.

 Phase 3 – Implementation and Continuous Improvement

Xicon can ensure a successful implementation of the Service Management approach by managing the change programme using consultants who have extensive experience in both the ITIL framework and formal project management techniques.

 
The implementation of any initial change can be seen as a starting point for continuous improvement and Xicon’s consultants can advise on the best way to ensure an ongoing continuous improvement culture.

To discuss development of a best practice framework with one of our ITIL consultants please contact us here

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