ORACLE SUPPORT AND ORACLE MANAGED SERVICES
Oracle Support and Oracle Managed Services from Xicon, the UK's leading provider of Oracle Managed Services to Corporate and Public Sector organisations.
Provided by our UK based staff, our services are tailored to your exact requirements. It will also take into account company size and the experience and expertise of your current support staff, in order to complement their existing skills. With Xicon's aid, clients have access to a wealth of knowledge and assistance for any Oracle Database related issues, questions or support. This expert advice is provided when needed and in accordance with your choice of Service Level Agreement, made available with the aim of assisting your DBAs, while also being able to reduce the overall support cost. Additional benefits are improved system performance and availability and the assurance that experts are available to troubleshoot problems or shortcut technology issues.
Oracle Support and Oracle Managed Services enable companies to maintain complex Oracle Databases on a reduced budget and to focus on strategic projects. We do this by offering in depth expertise through a tailored delivery model that can be onsite, remote, or a combination of the two. This Service provides total, specialist Oracle DBA cover through a combination of:
Oracle Systems Review
Oracle Telephone Support
24 x 7 Remote Oracle Monitoring and Proactive Management
Scheduled Oracle Database Healthchecks
Onsite Oracle consulting services
Remote DBA
Oracle Support review
Oracle Licencing - help with sorting your paperwork with Oracle
Oracle Support - Key Features
Oracle DBA Expertise on demand is provided as part of this service. Difficult problems may not be resolved in house and could potentially require unique expertise. Our team of experts is available to provide immediate assistance with difficult or urgent issues. Our flexible subscription model allows clients to support workload peaks and complex problems with subject matter experts, as they are needed.
Your dedicated security cleared Oracle DBA ensures that the Oracle support you receive is based on firsthand knowledge of your systems, as well as provides a consistent primary point of contact. When you need help or have a problem, a person who you know (and who knows you) will be the one working on your problem. Furthermore, this expert has been officially security cleared to work with sensitive and confidential company data.
24 x 7 monitoring and management is available to handle those events that threaten the availability of the database environment and require immediate action. Xicon Application Manager will monitor your servers and databases allowing us to collect and provide automated 24 x 7 analysis of all Oracle Database statistics. Alerts are emitted from the software in order to warn your Xicon dedicated database expert of any undesired activity within your databases. All statistics are available to you via customized reports.
Knowledge Transfer is important to ensure that your team is learning and growing from the expertise that we offer on a daily basis. This process of mentoring DBAs can take on two basic forms: letting people know exactly how we solve problems and why we approached it in the way we did, and or simply answering difficult technology questions. We are also available to talk through new ideas or test theories and to fill in small but critical gaps in understanding.
