SERVICE LEVEL AGREEMENT
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Response |
Response Plus |
Response Outsource |
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Systems Review |
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Response Time SLA |
60 minutes |
45 minutes |
30 minutes |
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Telephone Support |
Email support |
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Remote Access Support |
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Remote Administration |
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Remote System Monitoring |
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Onsite Support |
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Incident Reports |
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Support Review |
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Warranty Co-ordination |
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