SUPPORT SERVICES

Xicon is a UK based, infrastructure and managed services company with a track record of delivering IT technical support to some of the most prestigious names in the public and private sectors.

Whether our service is to supplement your own in-house skills, to fast track a resolution to a problem or to share the load of your everyday tasks, we're here to help.

Our services are geared around the most common technologies used by organisations and are offered over the phone, with remote diagnostics or onsite in person by security cleared technical specialists, certified by the vendors.

The Xicon Solution

Offered in a cost-effective and transparent manner, you would subscribe to our service for a minimum of 12 months. This would give you unlimited telephone and email access to our technical support team during office hours 8.30am to 5pm Monday to Friday, excluding Bank Holidays.

Typically you want us to assist you on demand either to answer a specific technical question or to assist you with a configuration issue or perhaps in some minor development. We term this incident support and this works by us calling off support units from your prepaid bundle. You can call us about anything and ask us to do anything from our skills area.

As a value added extra you may want us to take some responsibility for the ongoing health and performance of your servers or databases. For an annual fee your designated servers and databases would be monitored by Xicon's specially configured software 24x7.